Most new accounts other than government agencies will be required to pay by credit card. We accept Visa, MasterCard, and American Express. We do collect a 50% deposit on your card upfront, and we charge the remaining balance upon shipping your order. If you are arranging an overseas shipment, your credit card must be from a US bank, or you will be asked to make a payment via wire transfer.
Some government agencies may be allowed to purchase using an agency purchase order. If this is the case, we must receive a copy of the PO before your order is processed. If you wish to establish open terms, please contact us for a credit application. Once established, our terms are net 10. Past due balances are subject to a late fee of 1.5% per month.
Because we customize most of the products we sell, we take care to ensure that all our information is correct. We will ask you to approve all embroidery or printing in advance. Any artwork or logo you upload on our site will be verified by us before we use it to decorate your order.
Any orders placed will receive a confirmation via email that includes the garment information, pricing, and images of the decoration. Please review this when you receive the confirmation. If any information on the confirmation is wrong contact customer service immediately. In some cases, your order will not be processed until you have verified it.
After you log-in, all your artwork from past orders will be available online for you to select and add to any new order. Having your previous decorations available makes ordering easier, reduces mistakes, and helps us ensure the accuracy of all your decorating services. If your company has multiple locations, there may be artwork specific to your location as well as logos available to all locations in your company. If you don't find the design you are looking for, please let us know immediately.
Your order history is also available for you to review.
Artwork Creation and Editing
Most of our customers provide the artwork for our decorating services, but we can provide art services for the creating or editing of designs as needed. We charge $50.00 per hour for this service, with a 1/2-hour minimum or $25.
Customer supplied art must be in vector format for print or digitized for embroidery. Any artwork submitted that is not in the proper format for print or embroidery will be subject to a minimum of $35 setup.
We ship using standard FedEx ground delivery. If you require expedited shipping, we will provide you with a quote prior to shipping.
If you have special shipping instructions, such as shipping an order to multiple locations or individuals, or special packaging requirements, please let us know when you place your order so we can plan accordingly. There is a charge for these extra services, and we can give you a quote based on your specific requirements.
We only ship to US states or territories. If you are ordering from a different country, we usually ship to a freight forwarding company of your choosing, or to a US subsidiary. Shipments to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands, are usually shipped via US mail.
Please call for authorization before you attempt any return. Most non-decorated garments that have not been worn or laundered and are still in a resalable condition with all tags and packaging, can be returned within 10 days of receipt and may be subject to a restocking charge of at least 20%. After 10 days, returns will be accepted at our discretion.
Garments that we embroider or otherwise customize are not returnable unless there is a quality issue, or if there is an error on our part which caused you to receive the wrong garment. Please be sure you are ordering the correct clothing in the proper size before ordering.
Quality issues will be addressed promptly with the repair or replacement of the defective garment. Damage caused by accident, abuse, normal wear, or improper sizing is the responsibility of the customer.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|