Terms and conditions of use

New Accounts

Most new accounts other than government agencies will be required to pay by credit card. We accept Visa, MasterCard, and American Express. We do collect a 50% deposit on your card upfront, and we charge the remaining balance upon shipping your order. If you are arranging an overseas shipment, your credit card must be from a US bank, or you will be asked to make a payment via wire transfer.

Some government agencies may be allowed to purchase using an agency purchase order. If this is the case, we must receive a copy of the PO before your order is processed. If you wish to establish open terms, please contact us for a credit application. Once established, our terms are net 10. Past due balances are subject to a late fee of 1.5% per month. 

Because we customize most of the products we sell, we take care to ensure that all our information is correct. We will ask you to approve all embroidery or printing in advance. Any artwork or logo you upload on our site will be verified by us before we use it to decorate your order.

Any orders placed will receive a confirmation via email that includes the garment information, pricing, and images of the decoration. Please review this when you receive the confirmation. If any information on the confirmation is wrong contact customer service immediately. In some cases, your order will not be processed until you have verified it.

Current Accounts

After you log-in, all your artwork from past orders will be available online for you to select and add to any new order. Having your previous decorations available makes ordering easier, reduces mistakes, and helps us ensure the accuracy of all your decorating services. If your company has multiple locations, there may be artwork specific to your location as well as logos available to all locations in your company. If you don't find the design you are looking for, please let us know immediately.

Your order history is also available for you to review.

Artwork Creation and Editing

Most of our customers provide the artwork for our decorating services, but we can provide art services for the creating or editing of designs as needed. We charge $50.00 per hour for this service, with a 1/2-hour minimum or $25.

Customer supplied art must be in vector format for print or digitized for embroidery. Any artwork submitted that is not in the proper format for print or embroidery will be subject to a minimum of $35 setup.

Shipping Services

We ship using standard FedEx ground delivery. If you require expedited shipping, we will provide you with a quote prior to shipping.

If you have special shipping instructions, such as shipping an order to multiple locations or individuals, or special packaging requirements, please let us know when you place your order so we can plan accordingly. There is a charge for these extra services, and we can give you a quote based on your specific requirements. 

We only ship to US states or territories. If you are ordering from a different country, we usually ship to a freight forwarding company of your choosing, or to a US subsidiary. Shipments to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands, are usually shipped via US mail.


Please call for authorization before you attempt any return. Most non-decorated garments that have not been worn or laundered and are still in a resalable condition with all tags and packaging, can be returned within 10 days of receipt and may be subject to a restocking charge of at least 20%. After 10 days, returns will be accepted at our discretion.

Garments that we embroider or otherwise customize are not returnable unless there is a quality issue, or if there is an error on our part which caused you to receive the wrong garment. Please be sure you are ordering the correct clothing in the proper size before ordering.

Quality issues will be addressed promptly with the repair or replacement of the defective garment. Damage caused by accident, abuse, normal wear, or improper sizing is the responsibility of the customer.

Privacy Policy

This privacy policy sets out how Apparel Expressions uses and protects any information that you give Apparel Expressions when you use this website. Apparel Expressions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Apparel Expressions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at caleb@apparelexpressions.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 209B Lang Rd Fort Walton Beach Fl 32547.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.